Refund Policy
Effective Date: 20/3/2025
We value your satisfaction and aim to provide a fair and transparent refund process. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our platform.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- You purchased a digital product or service and did not receive access or delivery.
- You were charged more than once for the same order.
- You experienced a technical issue that prevented the use of the product or service.
2. Non-Refundable Items
We do not offer refunds for:
- Digital products or services that have been accessed, downloaded, or used.
- Any customized or personalized services once initiated.
- Cases where the refund request is made more than 7 days after the original purchase date.
Important Timeline:
All refund requests must be submitted within 7 days of purchase. Requests received after this period will not be considered.
3. Refund Request Process
To request a refund, please contact our support team at support@albahaa-store.org with the following details:
- Full Name
- Order Number
- Reason for the refund
- Supporting evidence (if applicable)
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–14 business days.
4. Chargebacks
Initiating a chargeback without contacting our support team may result in account suspension. We encourage you to resolve any issues with us directly before contacting your bank.
5. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated effective date.
6. Contact Us
For questions regarding this policy, please contact:
Email: support@albahaa-store.org
Phone: +962-79-297-7707
Business Name: Bahaa Qatamin
Location: Amman, Jordan